Verizon offers customers a $20 credit after Wednesday's widespread outage

January 16, 2026

TL;DR

Verizon is offering a $20 credit to customers affected by a service outage on Wednesday.
The outage limited customers' ability to use mobile devices for calls and online transactions.
Verizon apologized for the disruption and stated the credit is to provide relief and acknowledge customer time.
The cause of the outage was described as a 'software issue', and a review is underway.
The outage has been resolved, but customers experiencing issues are advised to restart their devices.
Up to 180,000 users reportedly experienced issues, according to Downdetector.

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