tech
February 9, 2026
Digital employees, AI bootcamps: America's oldest bank is spending billions on tech
The race to integrate artificial intelligence is on among the banks. BNY now has 134 "digital employees," who work alongside humans.
TL;DR
- BNY Mellon has deployed 134 "digital employees" that work 24/7 on repetitive tasks.
- The bank's human workforce has decreased slightly, but executives state this is not directly due to AI.
- BNY spent $3.8 billion on technology in 2025, representing 19% of its revenue.
- Goldman Sachs estimates BNY could see a 19% boost to earnings per share from AI productivity improvements.
- BNY is upskilling its human employees through its AI Hub and an internal platform named Eliza.
- Eliza offers training on AI and automation, with almost all of BNY's workforce completing a 10-hour module.
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