UnitedHealth Group commits to improvements after independent audit, patient backlash
The company said it has adopted 23 ongoing "action plans" to track and implement recommended improvements, all of which will be completed by the end of March.
TL;DR
- UnitedHealth Group released results from an independent audit of its business practices.
- The company has adopted 23 ongoing action plans to implement and monitor improvements.
- Around 65% of these actions are expected to be complete by the end of 2025, with 100% by March next year.
- The audit results come amid efforts by private insurers to rebuild public trust and ongoing DOJ investigations into Medicare billing practices.
- FTI Consulting reviewed Medicare Advantage risk assessment and care services management.
- The Analysis Group assessed Optum Rx's pharmacy benefit manager processes for prescription discounts.
- Both consultancies found the company's practices to be generally sound but provided recommendations for enhancements.
- UnitedHealth plans to share further audit findings on medical records and evidence-based medical policy in the coming months.