Verizon says outage resolved after customers across the U.S. lost service for hours

January 15, 2026

TL;DR

Verizon experienced a nationwide service outage affecting wireless voice and data for some customers.
Customers reported their phones were in SOS mode, limiting network connectivity.
The outage was reported to have started around noon ET and was resolved by Wednesday night.
Verizon apologized for the disruption and announced it would provide account credits.
Over 180,000 users reportedly experienced outages, with complaints from coast to coast.
New York City Emergency Management advised Verizon customers to use other carriers or landlines for emergency calls.
T-Mobile reported its network was operating normally but acknowledged potential connectivity issues for its customers trying to reach Verizon users.
Similar Verizon outages occurred in August 2025 and October 2024.

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