economy
We booked £4,000 in EasyJet flights
The airline refused a refund or credit for our group of 14 after a brain tumour diagnosis for my two-year-old child
TL;DR
- A family booked £4,000 in EasyJet flights for a stag do.
- Their two-year-old child was diagnosed with an aggressive grade 4 brain tumor, requiring immediate surgery.
- EasyJet initially refused a refund or credit for the group of 14, only offering a voucher for one fare and a tax refund for others.
- The airline cited its policy that compassionate consideration only applies to the passenger on the booking, not their family members.
- After external intervention, EasyJet eventually issued a full refund to all passengers.
- The family felt EasyJet's lack of compassion was particularly difficult given its partnership with Unicef for children's health initiatives.