economy
Southwest rolls back its overweight passenger policy. Here's what's changing.
Updated on: May 29, 2026 / 1:49 PM EDT / CBS News
TL;DR
- Southwest Airlines is revising its policy for passengers needing a second seat due to size.
- Gate agents can now assign a free second seat if one is available on the flight.
- Previously, passengers had to book and pay for a second seat in advance.
- The airline encourages booking an extra seat in advance to avoid airport issues.
- Passengers can request a refund for an extra seat if the flight had an open seat and both were booked in the same fare class.
- The National Association to Advance Fat Acceptance (NAAFA) has praised the policy reversal.
- Other airlines like Delta, United, and American Airlines have similar policies requiring the purchase of an additional seat if needed.
- NAAFA notes that even with the adjustments, the policy may still cause disruption for passengers who cannot afford a second seat in advance.