economy
February 9, 2026
Student loan complaints hit record high, CFPB finds
The Consumer Financial Protection Bureau's latest student loan report cites a record number of complaints from borrowers but leaves out certain information.
TL;DR
- Federal student loan borrowers submitted a record number of complaints to the CFPB from mid-2024 to mid-2025.
- The published CFPB report omits details on complaint nature, loan servicers, and remedies that were present in a draft.
- A former CFPB ombudsman, who authored the draft, resigned and claims her findings were censored.
- The Trump administration has been criticized for rolling back CFPB enforcement and impacting student loan programs.
- Repayment issues, credit reporting, and Public Service Loan Forgiveness were cited as top complaint categories in the draft.
- Hundreds of thousands of borrowers are awaiting decisions on affordable repayment plans and loan forgiveness applications.
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