Southwest says it has "some kinks we are trying to work out" after launching new boarding process

February 13, 2026

TL;DR

Southwest Airlines is still encountering issues with its new assigned seating process.
A primary problem is overhead bin space, with early boarders occupying compartments near the front, forcing later boarders to walk further.
Customers, including loyalty program members and those who paid for extra legroom, are expressing frustration.
The airline switched from first-come, first-served seating to assigned seats in July 2024, allowing passengers to pay for specific seats.
Some passengers have reported their children being assigned seats separately from family members.
Southwest claims 80% of its flyers preferred assigned seats based on its research.
The airline is planning adjustments, likely involving earlier boarding for premium and elite flyers.
Travel analysts suggest that some initial problems are expected due to the significant change in policy.

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