economy
February 20, 2026
Man receives £42,000 bill for data roaming charges after Morocco holiday
Andrew Alty thought O2 bill was a mistake, but daughter’s TikTok use allowed massive uncapped charges to accrue
TL;DR
- Andrew Alty, a small business owner, received a £42,000 bill for data roaming charges.
- The charges occurred when his daughter used TikTok on holiday in Morocco.
- The contract had a clause for uncapped data roaming charges outside Europe.
- Initial bills amounted to £22,000, with a further £20,000 received upon return.
- TikTok use resulted in charges exceeding £5,000 per hour.
- Alty complained that the uncapped data cap was not explained.
- The Financial Ombudsman Service could not help, ruling it a sales process dispute with Currys.
- O2 and Currys eventually agreed to waive all charges after the Telegraph intervened.
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