ScottishPower named worst energy supplier for customer service
Which? survey ranks many of Great Britain’s biggest suppliers near bottom, with British Gas and EDF Energy also scoring poorly
TL;DR
- ScottishPower was ranked the worst energy supplier for customer service in Great Britain by a Which? survey.
- British Gas and EDF Energy also received low scores, placing them near the bottom of the league table.
- The survey was based on satisfaction scores from almost 12,000 energy customers and Which?'s assessment of customer service.
- So Energy, Ovo Energy, E.ON Next, Ecotricity, and Fuse Energy also ranked poorly.
- Four suppliers, including E (Gas and Electricity) and Octopus Energy, were awarded "recommended provider" status.
- The lowest-scoring suppliers disputed the Which? rankings, pointing to different customer service scores from Citizens Advice and Ofgem.
- ScottishPower cited the Citizens Advice scorecard to highlight its "sustained, high-quality delivery."
- British Gas referred to Ofgem data showing a high overall satisfaction score and a significant decrease in complaints.
- EDF Energy stated its commitment to improving service and highlighted strengths in supporting customers needing additional help.
- Octopus Energy has been a Which? recommended supplier for nine consecutive years, despite significant growth.