economy
January 19, 2026
ScottishPower named worst energy supplier for customer service
Which? survey ranks many of Great Britain’s biggest suppliers near bottom, with British Gas and EDF Energy also scoring poorly
TL;DR
- ScottishPower was ranked the worst energy supplier for customer service in Great Britain by a Which? survey.
- British Gas and EDF Energy also received low scores, placing them near the bottom of the league table.
- The survey was based on satisfaction scores from almost 12,000 energy customers and Which?'s assessment of customer service.
- So Energy, Ovo Energy, E.ON Next, Ecotricity, and Fuse Energy also ranked poorly.
- Four suppliers, including E (Gas and Electricity) and Octopus Energy, were awarded "recommended provider" status.
- The lowest-scoring suppliers disputed the Which? rankings, pointing to different customer service scores from Citizens Advice and Ofgem.
- ScottishPower cited the Citizens Advice scorecard to highlight its "sustained, high-quality delivery."
- British Gas referred to Ofgem data showing a high overall satisfaction score and a significant decrease in complaints.
- EDF Energy stated its commitment to improving service and highlighted strengths in supporting customers needing additional help.
- Octopus Energy has been a Which? recommended supplier for nine consecutive years, despite significant growth.
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