economy
January 22, 2026
Ovo Energy fined £2.7m for failing to deliver government bill support on time
Regulator says thousands of UK’s most vulnerable households missed rebate for months amid soaring costs
TL;DR
- Ovo Energy to pay over £2.7 million in penalties for delayed Warm Home Discount (WHD) payments.
- Nearly 12,000 vulnerable customers, including those on the priority services register, were affected by a 19-month delay.
- The delay occurred during a period of high energy bills, leaving vulnerable households without expected financial support.
- Ofgem identified the delay as an internal error and noted Ovo has since implemented corrective measures and system changes.
- Affected customers will receive £150, with medically vulnerable customers receiving an additional £150, and further compensation for meter top-up issues.
- Ovo has apologized and stated all affected customers have now been compensated.
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