economy

January 22, 2026

E.ON cancelled £13,000 bill it sent to my late mother, but still owes £3,360

A bereaved young customer was baffled by the wildly fluctuating balances the energy supplier claimed on a family’s account

E.ON cancelled £13,000 bill it sent to my late mother, but still owes £3,360

TL;DR

  • The author, orphaned twice by cancer, is facing significant energy bill disputes with E.ON Next.
  • A £6,000 credit balance from a previous account was transferred to the author's new account.
  • E.ON Next deducted £3,360 from the credit and later issued a £12,960 bill for energy dating back to 2021.
  • The Energy Ombudsman intervened, canceling the £12,960 bill but E.ON has not repaid the £3,360.
  • E.ON Next admits to errors, including incorrect estimated readings, human error in transferring credit, and an undercharging issue due to a malfunctioning smart meter.
  • The company has applied back-billing protection, cleared balances, removed negative credit data, and issued a goodwill payment, but the £3,360 deduction remains disputed.

Continue reading the original article

Made withNostr