tech
March 12, 2026
UK regulator examines IT glitch that enabled bank customers to see others’ accounts on app
Information Commissioner’s Office made aware of incident affecting Lloyd’s, Halifax and Bank of Scotland
TL;DR
- An IT glitch allowed some Lloyds, Halifax, and Bank of Scotland customers to see other users' transactions on their banking apps.
- The Information Commissioner's Office (ICO) is aware of the incident and will make inquiries.
- Customers reported seeing names, bank account details, sort codes, and even National Insurance numbers.
- Lloyds Banking Group confirmed the incident was resolved quickly and is under investigation.
- This follows a series of IT failures affecting UK bank customers in early 2025.
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