Planning to return unwanted Christmas gifts? You may be charged fees.

December 26, 2025 / 8:04 PM EST / CBS News

Planning to return unwanted Christmas gifts? You may be charged fees.

TL;DR

  • Major retailers are introducing fees for mail-in returns, even for unopened items.
  • Examples of fees include $9.99 at Macy's, $11.99 at TJ Maxx and Marshalls, and varying amounts at J. Crew, Abercrombie & Fitch, H&M, and Zara.
  • Best Buy charges up to $45 for certain electronics returns.
  • Amazon is also modifying its policy, charging some customers for returns unless they use specific drop-off options.
  • Americans are expected to return an estimated $850 billion worth of items this year, with nearly 20% of online purchases being returned.
  • Cost pressures on merchants, possibly due to tariff policies, are cited as a reason for these new fees.
  • Shoppers are advised to read return policies before purchasing to avoid unexpected fees.