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A volunteer arrived in Haiti after the earthquake. Now, she runs a Haitian 911.

Updated on: August 9, 2026 / 7:00 PM EDT / CBS News

A volunteer arrived in Haiti after the earthquake. Now, she runs a Haitian 911.

TL;DR

  • Stacy Librandi's volunteer trip to Haiti in 2010 after the earthquake led her to establish HERO.
  • HERO is now the largest emergency medical ambulance and medevac service in Haiti, offering 24/7 response.
  • Librandi's unconventional background and problem-solving skills were instrumental in HERO's development.
  • HERO operates on a membership model and contracts with various entities to provide services to both members and non-members.
  • In response to increased insecurity, HERO added a security wing, HALO Solutions Firm, and now operates helicopters.
  • HERO has expanded its services and staff, and plans to open its own Level II Trauma Center.