Amazon insists I return a phone it says ‘may be lost’
I have paid two monthly £108 instalments but am now phone-less and out of pocket
TL;DR
- Customer ordered a £544 phone from Amazon which was subsequently marked as potentially lost.
- Amazon's refund process required the customer to wait a week and file an incident report.
- The incident report was rejected due to not meeting security standards from the account's associated email address.
- The order page incorrectly stated the customer requested a return and would be refunded upon doing so.
- Amazon had already taken two monthly payments for the undelivered phone.
- Amazon eventually issued a refund and a voucher after the customer's story was shared.
- Customers can make chargeback claims from their debit card issuer or ask for reimbursement under section 75 of the Consumer Credit Act for credit card payments if facing similar issues.