unknown
Royal Caribbean ‘unfairly’ charged me over booking for disabled son
We had booked a cruise for him and his carers, but we had a string of problems when we tried to change names
TL;DR
- A family booked a cruise for their disabled son and his carers, planning to confirm carer names later.
- The cruise line charged £75 per name change and removed onboard credit for carers.
- A pre-booked riverboat excursion was cancelled and refunded for the carers.
- The family considered the situation discriminatory due to their son's disability.
- Royal Caribbean cancelled the fees, reinstated credit, and rebooked the excursion after intervention.