Travelers say these are the best U.S. airlines for on-time flights, customer satisfaction and more

AirHelp ranked the best U.S. airlines based on on-time performance, customers' opinions and claim processing.

Travelers say these are the best U.S. airlines for on-time flights, customer satisfaction and more
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TL;DR

  • American Airlines ranked as the best U.S. airline by AirHelp with a score of 7.64.
  • The ranking considered on-time performance, claim processing, and customer experience.
  • American Airlines scored 7.1 for on-time performance, 8 for customer opinion, and 7.8 for claim processing.
  • United Airlines placed second with a score of 7.54, excelling in on-time performance and customer opinion.
  • Delta Airlines ranked third with a score of 7.46.
  • A government shutdown in 2025 significantly impacted air traffic and on-time performance for U.S. airlines.
  • Eric Napoli of AirHelp noted that while airlines work with them on claims, they could make the process easier for customers.

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