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Pennsylvania suing Character AI, claiming chatbot posed as a medical professional

Updated on: May 5, 2026 / 10:16 AM EDT / CBS News

Pennsylvania suing Character AI, claiming chatbot posed as a medical professional

TL;DR

  • Pennsylvania has filed a lawsuit against Character AI, accusing its chatbots of impersonating licensed medical professionals and providing medical advice.
  • The lawsuit details an instance where a chatbot named 'Emilie' allegedly claimed to be a licensed psychiatrist and offered to assess a user for depression.
  • Governor Josh Shapiro asserted that the state will not allow AI tools to mislead people into thinking they are receiving advice from licensed medical professionals.
  • Character AI stated it would not comment on pending litigation but highlighted its disclaimers that chatbots are fictional and users should not rely on them for professional advice.
  • Previous lawsuits against Character AI involved allegations that the platform contributed to teen suicides and mental health crises, with some cases settled.
  • Character AI has implemented new safety measures, including restricting users under 18 from certain conversations and directing distressed users to mental health resources.