tech
The Guardian view on the changed world of job interviews: missing the human factor
Andy Burnham’s doubts about Zoom interviews apply more widely to a hiring process being transformed by AI
TL;DR
- Almost half of UK jobseekers have been interviewed by AI bots, causing frustration and a feeling of gaming the system.
- Concerns have been raised about the harshness of online recruitment processes, including Zoom and Teams interviews, for young people.
- Online interviews can reduce travel costs, but there's a risk of undervaluing face-to-face interaction.
- One-way video interviews are disorienting as applicants speak into a void without feedback.
- AI interview sorting processes are criticized for their opacity and potential for algorithmic bias.
- While new technologies can open up possibilities, businesses' reliance on tech for screening leads to minimal feedback for applicants.
- Young people in England are increasingly "losing faith in their futures" due to the unforgiving labor market.
- Reports suggest human review of AI hiring recommendations is often only partially true.
- Applicants deserve better protection from the downsides of digital technologies dominating recruitment.