health
Hospitals push for upfront payments as patient deductibles and out-of-pocket costs rise
August 12, 2026 / 5:00 AM EDT / KFF Health News
TL;DR
- Hospitals are increasingly requiring upfront payments from patients before services are rendered.
- This trend is linked to rising patient deductibles and out-of-pocket healthcare costs.
- Patients may be asked to pay a preservice deposit which can cover a portion or all of their deductible.
- In emergency situations, hospitals accepting Medicare cannot legally demand upfront payment before stabilizing a patient.
- The calculation of preservice deposit amounts can be opaque and vary by provider.
- Refunds for overpayments can be inconsistent and depend on state laws.
- Some healthcare systems, like Mayo Clinic, Johns Hopkins Medicine, and MD Anderson, have policies for collecting payments upfront, especially for non-network or self-pay patients.