tech
This Google exec became a boss 'overnight' 20 years ago—the most important lesson he's learned as a manager
Brian Glaser became a first-time manager 20 years ago and now leads teams in charge of training some 150,000 Google employees worldwide.
TL;DR
- Brian Glaser, Google's Chief Learning Officer, learned management over 20 years ago, emphasizing trust and empowering his team.
- Effective leadership involves getting work done through others by understanding their motivations and styles.
- Leaders should set a direction, be willing to be wrong, and ask questions to foster innovation.
- Paying attention to the human side of change, leading with empathy, and understanding team members' social and emotional needs is crucial.
- Building connections and trust with reports by understanding their experiences, interests, and aspirations is vital for team success.