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KLM apologizes after Paralympian denied onboard wheelchair on 11-hour flight

Athlete Hannah Babalola says she was told to use the toilet without an aisle chair or leave Cape Town to Amsterdam flight

KLM apologizes after Paralympian denied onboard wheelchair on 11-hour flight

TL;DR

  • KLM has apologized to Paralympic athlete Hannah Babalola, who was denied an onboard wheelchair on a long-haul flight.
  • Babalola, who is paraplegic, was told she could either use the toilet without an aisle chair or 'offload' from the flight.
  • Cabin crew called the police and security, but no action was taken against Babalola.
  • The incident occurred on a KLM flight from Cape Town to Amsterdam on May 26.
  • Babalola described the experience as humiliating, distressing, and degrading, raising concerns about discrimination.
  • KLM stated they regret the incident and are conducting a full review.
  • The incident is compared to a 2017 case where a British Paralympian was forced to wet herself on a train due to lack of accessible facilities.