economy
A £350 swimming pool fee ruined our easyJet holiday
We booked our hotel because of its swimming pool but a hefty hourly fee to use it wasn’t mentioned
TL;DR
- A couple was charged unexpected fees for using the pool and spa at their Marrakech resort.
- The extra charges for the heated pool, Jacuzzi, and hammam were not clearly listed during the booking process.
- EasyJet Holidays initially rejected the complaint, referring to vague terms and conditions.
- Consumer lawyer Gary Rycroft suggests these hidden charges may be unlawful under the DMCC Act 2024.
- EasyJet is reviewing its website description and has offered a goodwill payment.