21 Air, operator of plane in Miami crash, had prior safety complaints by former employees

September 8, 2026 / 3:57 PM EDT / CBS News

21 Air, operator of plane in Miami crash, had prior safety complaints by former employees

TL;DR

  • 21 Air, the operator of the Amazon Prime Air cargo plane that crashed in Miami, killing five people, faces accusations of safety violations from former employees.
  • Ex-employees claim that 21 Air managers suppressed safety reports, pushed pilots to fly without proper rest, and operated faulty planes.
  • Legal documents and interviews reveal a history of safety complaints, including a pending labor tribunal case filed by a pilot alleging retaliatory firing for raising safety concerns.
  • Executives were accused of paying lip service to safety procedures without implementing meaningful changes.
  • The National Transportation Safety Board is investigating the crash, but no connection to past safety issues has been determined.
  • Amazon has stated it will defer to the NTSB for investigation details and to 21 Air regarding allegations predating their relationship.