Outraged cruise passengers sound off about 'immense disappointment' after abrupt cancellation
Serenade of the Seas by Royal Caribbean canceled a recent Alaska cruise after delays, leaving passengers stranded and disappointed in Vancouver with limited amenities.
TL;DR
- Royal Caribbean's Serenade of the Seas canceled a scheduled Alaska cruise from Vancouver.
- The cancellation occurred after an initial delay for maintenance and after passengers had already boarded.
- Passengers were left stranded in Vancouver and expressed significant disappointment and frustration.
- Passengers were provided with limited amenities onboard while awaiting arrangements to return home.
- Royal Caribbean has offered full refunds, onboard credits, future cruise credits, and reimbursement for flight change fees.
- The Serenade of the Seas has experienced other technical issues on previous sailings.
- The ship resumed its scheduled sailings on September 6th after repairs were completed.