economy
I nearly lost my new home because of a NatWest banking error
I transferred money to my current account for exchange of contracts, but the bank refused access to the funds
TL;DR
- Customer attempted to transfer £260,000 for a home purchase via NatWest.
- Bank imposed a series of obstacles, including requests for faxing sensitive details and biometrics at distant branches.
- The bank made an error recording the sort code, leading to further delays.
- These delays nearly caused the customer to lose the property and incur additional rent.
- NatWest offered £175 as compensation for their errors.
- The case is now being handled by the Financial Ombudsman Service.