tech

AI "agents" can do your shopping. Should you let them?

April 17, 2026 / 5:00 AM EDT / CBS News

AI "agents" can do your shopping. Should you let them?

TL;DR

  • AI agents are being developed to handle tasks like managing email and making purchases based on user preferences.
  • Experts caution that relying on AI agents for key decisions, especially purchases, poses risks like communication errors, financial loss, and data security vulnerabilities.
  • Companies such as American Express, Amazon, and Walmart are investing in AI commerce, with Amex offering new protections for cardholders using AI agents.
  • A significant portion of young adults (18-39) have already experimented with AI for product research and shopping.
  • Mishaps have occurred, such as an AI agent securing an unaffordable speaking engagement for $30,000.
  • Users can provide conflicting instructions to AI agents, leading to unintended consequences.
  • Concerns exist that bad actors could trick AI agents into revealing personal information or making fraudulent purchases.