Patients are being hit with this surprise fee just for seeing their doc

Updated on: January 30, 2026 / 4:17 PM EST / CBS News

Patients are being hit with this surprise fee just for seeing their doc

TL;DR

  • Hospital-owned doctors' offices are charging patients "facility fees" unrelated to medical treatment.
  • These fees can range from $25 to thousands of dollars and appear on bills for routine services like physical exams and telehealth.
  • Facility fees are intended to help hospitals cover high overhead costs, but are now being applied in outpatient settings where independent clinics were acquired by hospitals.
  • U.S. PIRG reports that these fees increase medical costs and deter some patients from seeking care.
  • About 50% of community practices are now hospital-owned, making these fees unavoidable for many consumers.
  • Only a few states require hospitals to notify patients in advance about facility fees, leading to surprise charges.
  • One patient, Beth Davis, was charged a $2,418 facility fee for a cortisone shot, totaling $2,667.45 on her bill.
  • Consumer advocacy groups are calling for stronger regulations, including requiring hospitals to report collected fees and for more states to protect consumers from these charges.
  • A recent poll indicates that two-thirds of Americans are worried about affording healthcare, with one-third specifically concerned about medical expenses.